Refund policy

Refund & Returns Policy

All products sold by Bloom Vitality are intended strictly for research purposes and are not for human consumption. Please read this policy carefully before placing an order.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and photographic evidence of the damage. We will review each case individually and, where appropriate, offer a replacement or refund.

Change of Mind

Due to the nature of our products — research-grade peptides and compounds requiring strict storage and handling conditions — we are unable to accept returns or issue refunds for change-of-mind purchases. Once an order has been dispatched, it cannot be cancelled.

Incorrect Orders

If you receive an incorrect item, contact us within 7 days of delivery and we will arrange a resolution at no cost to you.

How to Contact Us

To raise a return or refund request, use the contact form on our Contact page. We aim to respond within 2 business days.

Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.